We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

519.773.3911

Privacy Policy

Privacy Policy for Aylmer Veterinary Clinic

Privacy of personal information is an important principle to the Aylmer Veterinary Clinic. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle information. This document describes our privacy policies.

What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to the person’s characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

What Information is Protected?
Aylmer Veterinary Clinic is responsible for protecting any of your personal information that it has in its possession. This includes all personal information collected for or submitted to a third party to which you have consented (example – laboratory samples).

Collecting and Using Your Personal Information:

We collect and use your personal information to:

  • Verify your identity
  • Comply with federal, provincial, local law and by-law requirements
  • Bill goods and services
  • Collect unpaid accounts
  • Send out health care reminders
  • Make referrals to veterinary specialists and/or laboratories
  • Verify information with grooming or boarding facilities
  • Your personal information may be collected, used or disclosed for any of the purposes identified above. If your personal information is not required for one of these purposes, we will not use or disclose it without your prior consent.

How Do We Gather Your Personal Information?

  • From you when you become a client at our clinic
  • From reporting agencies (i.e. local humane societies, public health authorities)

Your Consent
We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.

How Do You Provide Us with Your Consent?

  • Your signature, as provided on a specific “Consent” document
  • Your written, verbal, or implied consent obtained during an appointment
  • Your consent as provided by persons authorized by you to make decisions on your behalf
    Accuracy
  • Aylmer Veterinary Clinic will make every reasonable effort to ensure that the personal information collected will be as accurate, complete and as up-to-date as possible for the purposes for which the information is to be used.

Safeguards
Aylmer Veterinary Clinic shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.

Aylmer Veterinary Clinic shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.

Aylmer Veterinary Clinic shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information.

On the disposal or destruction of personal information, Aylmer Veterinary Clinic shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.

Transparency
Aylmer Veterinary Clinic will make specific information about our privacy policies and procedures available to any interested individual. Aylmer Veterinary Clinic will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer. Aylmer Veterinary Clinic will also ensure that individuals are able to gain access to their own personal information.

Individual Access to Personal Information

An individual providing personal information to Aylmer Veterinary Clinic will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness and shall be permitted to have it amended if it is inaccurate or incomplete.

Aylmer Veterinary Clinic will respond promptly to any request made by an individual to access his or her personal information.

Aylmer Veterinary Clinic will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.

Questions and Concerns Regarding Compliance with this Policy

An individual providing personal information to Aylmer Veterinary Clinic may address any questions, concerns or complaints to the Privacy Officer. Aylmer Veterinary Clinic will establish a procedure for processing any complaint about this personal information policy to ensure that all complaints are dealt with in an objective, fair and effective manner.

Privacy Officer Contact Information:
Aylmer Veterinary Clinic
421 Talbot Street W
Aylmer , Ontario
N5H 1K8

Attn: Privacy Officer
Telephone # (519) 773-3911
FAX #
Email Address:

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed-door" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-773-3911. We will take a history of your pet from outside of your car, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday 8:00 am - 5:00 pm, and Saturday from 8:30 am - 1:30 pm.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the clinic. Our staff will bring your order to your car and take payment from your vehicle. We do have our online store available, which can be accessed from our website by clicking the online store button. We have currently lowered our delivery fee, and it's free for orders over $50.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Aylmer Veterinary Clinic