Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

Privacy Policy

Privacy Policy for Aylmer Veterinary Clinic

Privacy of personal information is an important principle to the Aylmer Veterinary Clinic. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle information. This document describes our privacy policies.

What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to the person’s characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

What Information is Protected?
Aylmer Veterinary Clinic is responsible for protecting any of your personal information that it has in its possession. This includes all personal information collected for or submitted to a third party to which you have consented (example – laboratory samples).

Collecting and Using Your Personal Information:

We collect and use your personal information to:

  • Verify your identity
  • Comply with federal, provincial, local law and by-law requirements
  • Bill goods and services
  • Collect unpaid accounts
  • Send out health care reminders
  • Make referrals to veterinary specialists and/or laboratories
  • Verify information with grooming or boarding facilities
  • Your personal information may be collected, used or disclosed for any of the purposes identified above. If your personal information is not required for one of these purposes, we will not use or disclose it without your prior consent.

How Do We Gather Your Personal Information?

  • From you when you become a client at our clinic
  • From reporting agencies (i.e. local humane societies, public health authorities)

Your Consent
We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.

How Do You Provide Us with Your Consent?

  • Your signature, as provided on a specific “Consent” document
  • Your written, verbal, or implied consent obtained during an appointment
  • Your consent as provided by persons authorized by you to make decisions on your behalf
    Accuracy
  • Aylmer Veterinary Clinic will make every reasonable effort to ensure that the personal information collected will be as accurate, complete and as up-to-date as possible for the purposes for which the information is to be used.

Safeguards
Aylmer Veterinary Clinic shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.

Aylmer Veterinary Clinic shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.

Aylmer Veterinary Clinic shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information.

On the disposal or destruction of personal information, Aylmer Veterinary Clinic shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.

Transparency
Aylmer Veterinary Clinic will make specific information about our privacy policies and procedures available to any interested individual. Aylmer Veterinary Clinic will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer. Aylmer Veterinary Clinic will also ensure that individuals are able to gain access to their own personal information.

Individual Access to Personal Information

An individual providing personal information to Aylmer Veterinary Clinic will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness and shall be permitted to have it amended if it is inaccurate or incomplete.

Aylmer Veterinary Clinic will respond promptly to any request made by an individual to access his or her personal information.

Aylmer Veterinary Clinic will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.

Questions and Concerns Regarding Compliance with this Policy

An individual providing personal information to Aylmer Veterinary Clinic may address any questions, concerns or complaints to the Privacy Officer. Aylmer Veterinary Clinic will establish a procedure for processing any complaint about this personal information policy to ensure that all complaints are dealt with in an objective, fair and effective manner.

Privacy Officer Contact Information:
Aylmer Veterinary Clinic
421 Talbot Street W
Aylmer , Ontario
N5H 1K8

Attn: Privacy Officer
Telephone # (519) 773-3911
FAX #
Email Address:

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Last updated: September 14, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

5. OPERATING HOURS

We are OPEN with the following hours - please note that evening appointments are only available for vaccination clinics:

Monday: 8:00 am - 5:30 pm
Tuesday to Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 8:30 am - 1:30 pm
Sunday: Closed

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Aylmer Veterinary Clinic