Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted by one of our reception team members, and we will usher you into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
You will normally see a veterinary technician first who will take a history and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You will normally see the technician again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. You will then return to the reception counter where one of our client care specialists will handle billing and schedule any needed follow up.
We are excited to meet you, and all of your family members!
In April of 2018, I lost my best friend, Becky. She was my 13-year-old beagle I had loved since I was 8 years old. She was my whole world, and when she passed away, my heart was empty for a long time. I never thought I’d have another dog again.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Starting September 14, 2020, we will be allowing up to 3 clients in the building at a time. We ask that our clients wear a mask when entering the clinic. We will continue our "locked door" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will then ask if you are comfortable coming into the clinic (1 person per patient) as well as perform COVID screening questions. If you are comfortable coming into the clinic, a staff member will meet you outside to bring your pet into the hospital for the examination. If you are not comfortable coming into the clinic, the technician will phone you to take the history needed for your appointment and the Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
5. OPERATING HOURS
We are OPEN with the following hours - please note that evening appointments are only available for vaccination clinics:
Monday: 8:00 am - 5:30 pm Tuesday to Thursday: 8:00am - 8:00pm Friday: 8:00am - 5:30pm Saturday: 8:30 am - 1:30 pm Sunday: Closed
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!