We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
If travel, thunder, or fireworks upset your pet, he or she may benefit from tranquilization or sedation. While sedated, the animal will stay awake or sleep lightly but can be roused when stimulated. To minimize any potential risk associated with tranquilization or sedation, we need to assess each animal individually before we dispense these medications.
We monitor your pet’s vital sign throughout anesthesia. We can do this by monitoring: Heart rate, respiratory rate, SPO2 (oxygen level in the blood), & blood pressure. We are also able to perform ECGs (electrocardiogram) as needed.
For some procedures, your pet will need to be administered general anesthesia so that he or she will be unconscious and not feel pain. Many pet owners worry about their pets being administered general anesthesia. We can assure you that modern anesthesia is generally quite safe; to further lower any risk, we recommend performing pre-anesthetic bloodwork to catch any underlying health issues. In addition, we follow a specific anesthetic protocol, including monitoring vital signs during the procedure, to ensure the safety of our patients. We begin most general anesthetic procedures by administering a sedative to help the pet relax and decrease any anxiety and pain. We then administer an intravenous drug to provide complete anesthesia and place a breathing tube into the patient’s trachea (windpipe). To maintain the state of unconsciousness, we deliver a gas anesthetic in combination with oxygen through the breathing tube.
If your pet is having a minor surgical or diagnostic procedure performed, we sometimes use a local anesthetic to help control pain. For example, when we perform a biopsy (in which a small portion of tissue is surgically removed so it can be examined), we often use a local anesthetic. Local anesthetics cause a loss of sensation in the area where the procedure is being performed. We sometimes use a sedative and/or anxiolytic (anti-anxiety medication) in combination with the local anesthetic to keep pets calm during a procedure.
In April of 2018, I lost my best friend, Becky. She was my 13-year-old beagle I had loved since I was 8 years old. She was my whole world, and when she passed away, my heart was empty for a long time. I never thought I’d have another dog again.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
Last updated: Tuesday, May 19, 2020
1. We are currently operating a "closed-door" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-773-3911. We will take a history of your pet from outside of your car, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.
2. We can now see all cases by appointment only.
3. We are still OPEN with the following hours: Monday to Friday 8:00 am - 5:00 pm Saturday from 8:30 am - 1:30 pm
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the clinic. Our staff will bring your order to your car and take payment from your vehicle. We do have our online store available, which can be accessed from our website by clicking the online store button. We have currently lowered our delivery fee, and it's free for orders over $50.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.